The business process outsourcing sector in Colombia is experiencing considerable growth, consolidating itself as one of the fundamental pillars of the country's economy.
Comprised of the Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) and Knowledge Process Outsourcing (KPO) sub-sectors, this sector encompasses a wide range of services from contact centre and back office to telemedicine and remote education. In a remarkable milestone, the BPO industry in Colombia has achieved the title of the third largest in Latin America. This achievement is not the result of chance, but of the continued momentum generated by foreign investment and a commitment to excellence in service delivery.
This industry is emerging as an attraction for young talent in Colombia as 57% of workers are between 18 and 29 years old, demonstrating a greater openness in the labour market, and creating a favourable space for the professional development of Colombian youth, who are looking for more opportunities for growth.
With a contribution of 3.5% to the Gross Domestic Product (GDP), and generating more than 752,600 direct jobs, the BPO industry has grown by 6% in the last year and has expanded throughout the Colombian territory, being present in 26 of the 32 departments of the country.
Moreover, in Colombia it generates sales of more than 25 billion pesos, which not only demonstrates the potential of this sector to boost the Colombian economy, but also its ability to attract investors interested in developing projects that promote the expansion of the local market and competitiveness at an international level.
In this context, the BPO industry in Colombia emerges as an unparalleled opportunity for investors, providing a favourable environment for the development of innovative projects and the delivery of world-class services, capable of competing on all continents.
Posted on: March 22nd, 2024
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